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When listening to others in a conversation, we should not look into their eyes in order to show our humbleness and politeness.（)
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更多“When listening to others in a …”相关的问题
A.casual listening
B.passive listening
C.active listening
A.reading
B.listening
C.speaking
D.writing
You might not realize a closed position is the cause of many conversational problems. A common closed position is sitting with your arms and legs crossed and your hand covering your mouth or chin. This is often called the "thinking pose". Ask yourself this question: Are you going to interrupt someone who appears to be deep in thought？ This position gives off "stay away" signs and prevents your main "sign sender" (your mouth) from being seen by others looking for inviting conversational signs.
The open body position is most effective when you place yourself within communicating distance of the other person—that is, within about five feet. Take care, however, not to enter someone's "personal space" by getting too close, too soon.
Leaning forward a little while a person is talking shows your interest and how you are listening to what the person is saying. By doing this, you are saying: I hear what you're saying, and I'm interested in—keep talking!
Often people will lean back with their hands over their mouth, chin, or behind their head in the "thinking" pose. This position gives off signs of judgment, doubt, and lack of interest from the listener. Since most people do not feel comfortable when they think they are being judged, this leaning-back position serves to prevent the speaker from continuing.
In many cultures the most common form. of first contact between two people is a handshake. Be the first to extend your hand in greeting. Couple this with a friendly "Hello", a nice smile, and your name and you have made the first step to open the lines of communication.
Eye contact should be natural, not forced or overdone. Direct eye contact shows you are listening to the other person and that you want to know about her.
A person smiles to show______.
A．he is kind and useful
B．he is happy all the time
C．he is ready to talk with you
D．he sees something funny
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people's lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-to-face.
BEFORE YOU GO OUT
Begin with a door hanger
Try leaving a door hanger two days before you go door knocking. It should briefly describe the project and say that someone will be around in person.
Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
WHEN YOU GO OUT
When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself. Give the name of your organization and, briefly, the reason for the visit.
State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others.
Record contact information on the spot
Record names, addresses, email addresses, phone numbers, and responses to questions on the spot. You won't remember them later!
21. Why does the author say that door-knocking has become a lost art？
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people's lives.
C. It is very difficult to do door-knocking, no one knows how to do it now.
22. Which step should be firstly taken when you try door-knocking？
A. Have people knock their own blocks.
B. Wear an official name tag.
C. Leave a door hanger.
23. Which time is not appropriate for door knocking？
A. Saturday afternoon.
B. Monday morning.
C. Thursday evening.
24. Who will receive pleasant reception when they try door-knocking？
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.
25. What does the underlined phrase “on the spot” mean？
A. without delay.
B. at some place.
C. in a difficult situation.
【C1】
A．However
B．Since
C．Although
D．Unless
They studied in the schools with kindergartens. And for all the children joining in the study, they give them a brief set of paper-and-pencil tests to look at which children appear to be at some risk for struggling to read. So far, fifty of them have been examined in a scanner, a specialmachine, to show brain activity. Written tests are not always able to identify dyslexia or otherproblems, while brain scans may offer a more scientific way to identify problems. And with reading problems, early identification is important. When it comes to helping children overcome reading difficulties, the younger the child, the more effective they are.
Reading problems are not usually identified until a child is in the third or fourth grade. The later children are recognized as poor readers, the less treatment can help. And, as Professor Gabrieli points out, poor reading can make education a struggle. Reading is everything. Even math and science have textbooks.
While the children are given tasks related to reading, the brain scans measure the extent to which certain parts of the brain become active while the children do the work. The scientists say they are pleased with early results from the study, but have a long way to go.
1.Dyslexia affects the part of brain concerning ________.
A. eyesight B. intelligence C. language D. emotion
2.Dyslexia problems are more likely to be identified through ________.
A. speech contests B. reading efficiency
C. listening comprehension D. brain scans
3.According to the passage, which of the followings has the best time to overcome reading difficulties？
A. Tom, a boy in the kindergarten.
B. Kate, a high school leaver.
C. Jane, a primary school student.
D. Steve, a man in his thirties.
4.What is the passage mainly about？
A. An effective way to identity Dyslexia at an early stage.
B. A learning disorder involving one’s intelligence.
C. Dyslexia — a problem affecting one’s reading and writing.
D. A possible solution to the problems related to Dyslexia.
The Right Way to Motivate Employees
It’s important for a CEO to be passionate and enthusiastic, but there’s a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn’t even remember their PayPal passwords.That’s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available.That’s the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal.As an executive, you certainly want your employees to use and promote your products.However, when faced with a situation where staff isn’t embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”.They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it.Sending out a one-sided note about the problem is not leading, it’s retreating.
Leadership starts by listening.Good executives need to get out among the staff and ask questions and listen without judgment or reaction.The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection.At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it？ Marcus should have focused on three questions:
• Why are you not using the app？
• What is it that we can do to ensure you use our app？
• What do you need from me？
1.A CEO only needs to be passionate and enthusiastic.()
2.It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.()
3.“A one-sided note” refers to the root of PayPal’s problem.()
4.When faced with internal problems, good executives find the root of a problem in their executive team first.()
5.Good executives need to give feedback immediately when they are listening to the staff.()
When I was a little girl, my brothers and I collected stamps for many years. My mother didn't use to work during the week, but she worked in the post office near our house on Saturdays, and she used to bring home all the new stamps as soon as they were issued (发行).
On the day of the World Cup football final in London in 1966, we were very excited because England were playing West Germany in the final.When we were having lunch, my mother told us to go to the post office straightaway after the match if England won, but she didn't tell us why. At2 o'clock my mother went back to work as usual, while the rest of the family were watching the football on TV at home. Although she wasn't watching the match, she was listening to it on the radio.
England won 4:2 and so my brothers and I ran to the post office. As we burst in, my mother was standing behind the counter. She was waiting to sell us a very special limited edition with ENGLAND WINNERS on each stamp. We were over the moon.We still have it today, and perhaps it is worth a lot of money.
1. This passage mainly tells us __________.
A、the author and her brother used to like stamps very much
B、the author had a very kind mother
C、the author and her brother had an unforgettable experience in collecting stamps
D、their mother used to support them by working in the post office
2. According to the passage, her mother worked in the post office ________.
A、during the week
B、on Saturdays
C、on Sundays
D、for six days
3. According to the passage, her mother worked in the post office ________.
A、during the week
B、on Saturdays
C、on Sundays
D、for six days
4. What does the sentence "We were over the moon." mean？
A、We jumped high.
B、We were extremely happy about it.
C、We watched the moon for a long time.
D、We couldn't sleep the whole night.
5. What is the best title for this passage？
A、My Childhood
B、My Mother
C、A Precious Stamp
D、A Memorable Experience in Collecting Stamps
A council, among other things, improves communication and spurs improvement of operations. Remember that the secret to success is dialogue—the exchange of ideas and opinions. Focus on problems your customers have. Spell out your goals and objectives.
Each meeting should have a specific objective to accomplish. Determine the meeting's frequency. If you want to implement a strategic plan, an annual meeting may be enough. If you want to focus on operational issues, more meetings may be needed.
A good council will have no more than 12 people, with half of the members from your company and half your customers. It should also have diversity in its membership. Members should serve from one to three years-rotation of membership will ensure the council doesn't become stale.
Find an approximate meeting site, whether it's in-house or off site, where there will be no interruptions. You should pay for all the expenses related to the meeting—remember, the council members are providing your company with a service. Treat them as your guests and your experts.
If you have a fixed beginning and ending time to your meeting, stick to it. When structuring the meeting, remember the 80720 problem-solving rule. Structure the meeting so that 20 percent of the time is spent identifying or discussing a problem and 80 percent of the time is spent designing a solution.
Often it is helpful to have a person act as timekeeper and announce when the agenda time for a particular item has expired. However, during the meeting, be flexible. The facilitator can allow. the group to decide whether to move on to the next item or extend the discussion. As you go along, look to narrow the differences among members and form. a consensus.
As the meeting closes, summarize what was accomplished, checking for agreement and commitment among the members. Make a detailed list of the follow-up items, who has responsibility for each item, and a timeline for completion.
The results from really listening to and learning from your customers in a well-run advisory council can pay huge dividends.
Why does the writer put the suggestion that, advisory councils should be set up______
A．Because they can influence business operations
B．because business improvements depend on communication with them
C．Because they are heavily relied on by prosperous companies
D．Because goals and objectives are set out by them
