听力理解。听对话录音, 根据对话内容, 找出“Column A” 中的各方是如何应对产品质量问题的(每题 10 分)。
Column AColumn B Customers 1 2. The store 2 3.The purchasing department 3 4. The manager 4 5. Frank5
(1) . __1__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(2) . __2__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(3) . __3__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(4) . __4__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
(5) . __5__
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager